The Company reserves the right to add to, alter, amend or withdraw any of these Terms and Conditions or the Company’s Service Guarantee without any prior notice. Any typographical, clerical or other error or omission in any sales literature, quotations, price lists, acceptance of offer, invoice or other document or information issued by the Company shall be subject to correction without any liability on the part of the buyer.
Please provide and correctly spell your complete and accurate billing name, address, phone and Email address. Do not give 2 addresses. This is very important because your order may not be processed in a timely manner if you provide incorrect or invalid information.
Orders are processed daily from Mondays through Saturday. Orders received before 5:00 PM (Manila time) from Mondays through Saturday are processed on the same day while orders received after these times are processed on the next business day. If your order was placed after 5:00 pm on a Saturday, Sunday, or on a Holiday, such order will be processed on the next business day.
T-Top offers door-to-door delivery to most parts of the Philippines. If we cannot deliver to the destination you indicated, our sales agent will immediately inform you that we will not be able to process your order.
However, there are instances when items ordered and processed may not be successfully delivered to your intended recipient. In such cases, T-Top is not liable for the delay or non-delivery of your orders and does not entitle you to a refund and/or product replacement. Once your order has left our premises it is then solely and fully in the hands of the delivery/courier company as from the day your order status is changed to “Sent Out” or “Dispatched” (by choosing a shipping option this is the follow on service you have chosen and paid for yourself as a customer). We can provide you with the tracking information, dates, and reference numbers and help you with the claims from third party carrier.
Whenever you place an order with T-Top, you certify that the delivery details provided are correct and/or accurate. Our sales agent will contact and inform you that the delivery address originally provided is incorrect and will request you to verify the address and/or provide us with a NEW and VALID delivery address.
If a package is returned to us because you failed to get it redelivered or collect it from your local delivery office within the timescale because you or kin relative were not home when the postman attempted to deliver, then postage fees to resend an item back out to you may be requested before it is resent, because we (as the sender), have to repay postage on the item to be resent.
Furthermore, T-Top shall be not liable for any loss, delay, non delivery or misdelivery of your orders due to any of the following:
All shipping costs are determined by the weight and size of the product(s) ordered and where in the world we are shipping to, unless otherwise stated. The shipping costs are always displayed to you when you proceed to the checkout and before you enter your payment details. Please make a careful note of this as mistakes cannot be rectified afterwards. We reserve the right to increase shipping costs as per third party carrier rates.
A delivery charge of P 210.00 thru LBC applies to all authorized returns except those due to our error for outside Metro Manila clients. No return merchandise accepted without our prior written approval of our customer service department. Unauthorized returns are subject to refusal or the standard delivery charge of P210.00 at T-top’s discretion will be imposed. Shipment will be processed once payment confirmation received.
T-Top will replace products found to be defective on delivery without charge. Goods incorrectly supplied or invoiced as a result of error on the part of the Company will be credited without charge. Any item in its original, undamaged packaging, except special order products, may be returned within 7 days of delivery. These are the sole remedies in such cases. Furthermore, we guarantee that the products undergone quality control free from defects in materials.
The above warranty is given by the Company subject to the condition that T-Top shall be under no liability in respect of any defect arising from willful damage, negligence, failure to follow instructions (whether oral or in writing), misuse without the professional’s approval.
T-Top Professional reserves the right at our discretion to make changes to these terms and conditions. Please check this page periodically for changes.